# Return and Refund Policy
At TheBurgerWay.com, we are committed to providing you with the best possible experience. If you are not satisfied with your order, this policy outlines the conditions under which returns and refunds are accepted.
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## 1. **Eligibility for Returns and Refunds**
1.1 Due to the perishable nature of our food items, returns are generally not accepted. Refunds or replacements may be considered in the following cases:
- Incorrect items delivered.
- Items missing from your order.
- Quality concerns (e.g., stale or undercooked food).
1.2 To qualify for a refund or replacement, you must notify us within 24 hours of receiving your order.
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## 2. **Process for Filing a Refund Request**
2.1 Contact our customer support team through one of the following methods:
- **Email:** [Support Email]
- **Phone:** [Support Phone Number]
- **Online Form:** Available on our website under the "Contact Us" section.
2.2 Provide the following details:
- Order ID or receipt number.
- Description of the issue (e.g., incorrect item, quality concern).
- Supporting evidence, such as photos of the item(s) in question.
2.3 Our team will review your request and respond within [timeframe, e.g., 48 hours].
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## 3. **Refund Methods**
3.1 If your request is approved, refunds will be processed as follows:
- For online payments, the refund will be credited to the original payment method within [number of days].
- For cash-on-delivery orders, refunds will be issued via bank transfer or store credit.
3.2 Refunds are subject to deductions for delivery charges if applicable.
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## 4. **Replacement Policy**
4.1 If eligible, replacements for incorrect or unsatisfactory items will be delivered at no additional cost.
4.2 Replacement requests are subject to the availability of the item(s) in question.
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## 5. **Exclusions**
5.1 Refunds or replacements will not be provided in the following cases:
- Orders where the delivery address was incorrect or incomplete.
- Delays caused by factors outside our control (e.g., weather, traffic).
- Items altered or tampered with after delivery.
5.2 Orders canceled beyond the allowed timeframe ([timeframe, e.g., 15 minutes after placing the order]) are not eligible for refunds.
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## 6. **Contact Information**
For further assistance regarding returns and refunds, please reach out to our support team:
- **Email:** [Support Email]
- **Phone:** [Support Phone Number]
- **Address:** [Company Address]
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Thank you for choosing TheBurgerWay.com. We value your feedback and strive to ensure customer satisfaction.